Contact Info

Crystal Baird

IRIS QA Lead/Trainer Supervisor


Prior to coming to Midstate Independent Living Choices (MILC), I spent over a decade working in facilities and individual’s homes as a direct care provider. I began my career with MILC in August 2019 as the IRIS Program Process Specialist and became an IRIS Consultant in March of 2022.

I have three (3) children and enjoy spending time with them. My hobbies include reading, movies, swimming, and I’m beginning to appreciate gardening.

I look forward to meeting you and assisting in meeting your self-directed goals.

Specialties: I have experience working with individuals with cognitive and physical disabilities, mental health and substance use disorders, and behavioral concerns.

County/Region I am familiar with: Wood, Marathon, Outagamie, Calumet, Winnebago, Fond Du Lac, Manitowoc, Waupaca

Languages or Communication Skills: English

I am comfortable with pets in the home: Yes

Educational Background: UWSP-Marshfield: Associates of Arts and Science Degree of Science with Social Welfare Concentration


  • Northcentral Technical College (2013) Human Services, Global & Multicultural Economic Studies, Psychology, and Substance Abuse Certifications
  • Forward Service Corporation (2022) Office Foundations Certification
  • Wisconsin Department of Health Services (2022) Adult Long-Term Care Functional Screener