Electronic Visit Verification

ATTENTION! People receiving personal care and supportive home care services AND their caregivers. The statewide implementation of Electronic Visit Verification (EVV) hard launch is beginning January 1, 2022.

The following information is provided by Wisconsin Department of Health Services

What is Electronic Visit Verification (EVV)?

EVV is an electronic system that uses technologies to verify that authorized services were provided. Workers will be required to send information at the beginning and end of each visit to an EVV system, including:

  1. Who receives the service
  2. Who provides the service
  3. What service is provided
  4. Where service is provided
  5. Date of service
  6. Time in and out

Programs that require EVV for personal care services

  • Medicaid and BadgerCare Plus fee-for-service (ForwardHealth card)
  • BadgerCare Plus and SSI HMOs
  • Family Care and Family Care Partnership
  • IRIS (Include, Respect, I Self-Direct)

Personal care and supportive home services paid for through these programs require EVV. Other services covered by these programs, such as podiatry, do not require EVV.

Wisconsin’s EVV informational video

We invite you to watch and share our informational video about EVV. Sam Self-Determined and Pat Provider will walk you through the basics of EVV and answer some common questions.

EVV Informational Video

Other Resources
WI EVV Website
Consumer/Participant EVV Flyer

Training Guides and Video Links For Sandata (IRIS-This only pertains to iLIFE)

Mobile Visit Verification
App Download Instructions iPhone
App Download Instructions Google Play

Video Links for Mobile App:
Initial Set up and Credentials
Starting a Visit
Completing a Visit
Completing an Unknown Visit

Telephonic Visit Verification (TVV)

Instructions for TVV:
TVV Process

Fixed Visit Verification (FVV)

Video Link for FVV:
Call In FVV With FVV Prompt
Call Out With FVV Prompt



If you are an IRIS participant please see the following resources:



If you have further questions, please talk to your IRIS Consultant or your FEA.

Wisconsin EVV Customer Care

Call: 833-931-2035

E-Mail: vdxc.contactevv@wisconsin.gov

Hours: Monday-Friday
7:00 a.m. – 6:00 p.m.