Electronic Visit Verification

ATTENTION! People receiving personal care and supportive home care services AND their caregivers. The statewide implementation of Electronic Visit Verification (EVV) is beginning with a “soft-launch” on November 2nd, 2020

The following information is provided by Wisconsin Department of Health Services

What is Electronic Visit Verification (EVV)?

EVV is an electronic system that uses technologies to verify that authorized services were provided. Workers will be required to send information at the beginning and end of each visit to an EVV system, including:

Who receives the service
Who provides the service
What service is provided
Where service is provided
Date of service
Time in and out

Programs that require EVV for personal care services

Medicaid and BadgerCare Plus fee-for-service (ForwardHealth card)
BadgerCare Plus and SSI HMOs
Family Care and Family Care Partnership
IRIS (Include, Respect, I Self-Direct)

Personal care and supportive home services paid for through these programs require EVV. Other services covered by these programs, such as podiatry, do not require EVV.

Wisconsin’s EVV informational video

We invite you to watch and share our informational video about EVV. Sam Self-Determined and Pat Provider will walk you through the basics of EVV and answer some common questions.

EVV Informational Video

Other Resources
WI EVV Website
Consumer EVV Flyer